Reputation Machine
Turns quiet happy clients into public reviews, and never leaves a review unanswered.
The problem
Clinics, law firms and restaurants live or die on reviews, and the clients who love you are the least likely to say so in public. Meanwhile a one-star review sits unanswered for eleven days because nobody owns the inbox.
The solution
Reputation Machine watches your review surfaces, drafts a reply in your voice within minutes of anything landing, and asks for a review at the moment a client is happiest. Anything negative escalates to a person. Nothing angry gets an automated answer.
What's inside
Features
Reply drafted before you notice
A review lands, a reply is drafted in your voice and waiting in your queue. The eleven-day silence stops being a thing that happens.
Ask at the right moment
Review requests fire off the events that mean someone is happy — a completed treatment, a closed matter — instead of a monthly blast to your entire list.
Negative reviews stop at a human
Anything under your rating threshold is escalated, never auto-published. The machine drafts, a person decides. That line is not configurable.
Listings that stay consistent
Hours, address and service data are checked across your listings against one source of truth, so the profile that ranks is the profile that is correct.
Anything can generate. A machine earns the name when something can automatically reject its work and make it try again.
- Goal
- Every review answered within the hour, and review volume climbing month over month.
- Verify
- Each reply passes a tone-and-policy check; anything below your rating threshold is blocked from auto-publish; listing data is diffed against your source of truth.
- Stop when
- The queue is clear, or a review needs judgment — then it escalates to a human instead of guessing.
In Development · no client results published yet
Want Reputation Machine for your business?
We're building it in the open — tell us what you need and we'll factor it into the roadmap.